|
|
The process management course consists of a 2 day workshop, which is structured as follows: Programme structureEach day will comprise four sessions of 2 hours each separated by refreshment breaks creating a working day of 9½ hours between 8.30am and 6pm. Programme — Day OneDefining a process (Session 1 – 2 hours)· Business processes · Quality in processes · Process improvement
Managing processes (Session 2 – 2 hours)· Processes, systems and people · Evaluating the effectiveness of a process · Deciding where to start
Process mapping (Session 3 – 2 hours)· Documenting the process · Inputs, outputs and activities · Flowcharts
Improving processes (Session 4 – 2 hours)· Identifying opportunities for improvement · The fish bone diagram as a tool for identifying the cause of problems · Matching customer expectations
Programme — Day TwoSystem improvements (Session 5 – 2 hours)· The relationship between measuring and controlling performance · Recording mechanisms · Feedback systems
People issues (Session 6 – 2 hours)· Reaction to change · Motivation and incentives · Roles and responsibilities
Advanced tools and techniques (Session 7 – 2 hours)· Force field analysis · Priority grid · Cost – Benefit analysis
Planning implementation (Session 8 – 2 hours)· Process management framework · Gantt charts · SMART Action plans
|
Send mail to
Webmaster@mcewanassociates.com with
questions or comments about this web site.
|